The small
print,
nicely done.
Everything you need to know about your order, your new favourite product and what happens if your pup changes their mind.
No silly
questions.
Still wondering something? Send us a note and a real person will get back to you.
How long does delivery take?
Orders usually leave us within 1–2 working days. Once they are on the way, most UK orders arrive in 2–4 working days. We will send tracking as soon as your parcel leaves.
Do you ship internationally?
We do. International delivery times and costs are calculated at checkout. Please remember that your local customs office may charge additional fees.
Are your products safe for my dog?
Our products are designed for dogs and made with everyday use in mind. Always read the product details, supervise toys and introduce new treats gradually. If you are unsure, ask your vet.
What if my dog does not like it?
Dogs have opinions — we respect that. Email us within 30 days of delivery and we will talk through a return or exchange. Products should be unused and in their original condition.
How do I contact a human?
Easy. Email [email protected] and tell us what you need. We answer Monday to Friday and aim to reply within two working days.
Let’s talk
about your
pup.
We are happy to help with product questions, order updates or very important dog stories.